How to Achieve Business Objectives with Jira Align

From Strategy to Execution: Achieve Business Outcomes with Jira Align OKRs In this on-demand video, you’ll learn best practices for setting, tracking, and achieving your OKRs at scale, and see how Jira Align provides real-time insights to drive continuous improvement and agility across your organization. Our expert guides you through the process of cascading strategic objectives down to team-level key results, ensuri

Mastering Incident Management: Building On-Call Schedules and Receiving Alerts

Unlock your team's operations by building robust on-call schedules and setting up efficient alerting systems. This video covers the essentials of incident management, including best practices for creating on-call schedules that prevent burnout and ensure 24/7 coverage. Learn how to configure alerts that provide timely notifications without overwhelming your team with false positives. We also explored workflows and to

The Role of AI and How it Impacts JSM Service Delivery

Presenters Fabian Lim Director, ITSM Practice Contegix Gaspar Aguilar Vega ITSM Solutions Architect Atlassian

Automating ITSM Workflows: A Deep Dive into Atlassian's Automation Capabilities

ITSM in a Cloud-First World: Navigating the Power of Integration

Discover how a well-integrated ITSM solution can supercharge your business operations. In this video, we provide a comprehensive overview of Problem Management, Change Management, and Incident Management, demonstrating how these vital aspects of IT operations can be streamlined and optimized through seamless integration.

Solving Mission Critical Processes with Atlassian

Mission success depends on departments and teams effectively and efficiently collaborating. For government workforces relying on digital tools, robust processes are essential to meeting deadlines. With Atlassian's agile software suite, agencies can empower teams to work better together while directing workflows through a shared central hub.

Migration Maverick: Expert Strategies and Battle-Tested Insights

Learn more about specific challenges and considerations when migrating from Atlassian Server to Atlassian Cloud. Whether you are planning or gearing up for a migration, this webinar will equip you with practical strategies, real-world examples, and best practices to navigate the complexities of migrating. In this on-demand webinar, our expert shares:

JSM Exposed: Navigating Key Features to Advance Service Delivery

Discover how JSM revolutionizes IT service delivery and empowers teams to excel in incident management and problem resolution. In this video, we unravel JSM's core features and benefits, shedding light on its ability to streamline processes and enhance efficiency. We also share the power of knowledge base integration, enabling organizations to harness a wealth of information for smarter decision-making.

Explaining FedRAMP for Atlassian: What is it, Who Needs it, and How to get it.

Learn the ins and outs of Atlassian tools in a FedRAMP environment. Our Public Sector V.P. Shaun Jones walks through the basics of FedRAMP and how it impacts government teams, as well as the benefits of FedRAMP and how we can help your teams. Download the slide deck for the details.

From Chaos to Control: Modernizing Change Management with JSM and DevOps

Watch this webinar to gain insight into automating key processes and using Jira Service Management (JSM) as a central place for incident management and change control. We delve into the world of continuous delivery and how JSM and DevOps can improve incident resolution, change management, and problem management processes.

Making the Switch: Comparing Top JSM Competitors and the Simplicity of Migrating to JSM

To meet customer needs and accelerate service delivery, organizations must use a modern platform that enables teams to rapidly respond to evolving market dynamics. As the most collaborative service management tool on the market, Jira Service Management allows teams to manage their work with a feature-rich platform while offering the potential for future growth.

Don’t Migrate Alone: How to Navigate a Successful Cloud Migration

As organizations consider or prepare for a cloud migration, there is a great emphasis on evaluating the benefits of cloud and ensuring requirements are met with speed and security. With the growing focus to adopt Atlassian cloud, having an experienced Atlassian Platinum Solution partner can be a major asset to navigating a successful migration without disruptions. In this video, we share how migrating to Atlassian Cl

3 Best Practices for a Successful Atlassian Cloud Migration

Planning for a successful move to Cloud can present many challenges without proper preparation and effective strategy in place. Knowing the best practices ahead of time help streamline the migration process with minimal disruption and valuable results. In this video, you will learn efficient preparing techniques and the importance of assessing capabilities, processes, and governance before migrating.

Powering your Help Desk with Jira Service Management

As an IT Service Manager, you are probably wondering if you are getting the most out of your Service Desk. Are your customers able to get the help they need when they need it? Do the agents have the information they need to help?

The State of ITSM and Software Development

With the advent of ITIL 4 more than ever, IT Support teams and Development teams are coming together to create value. This is being further propelled by research on the state of development from Atlassian who interviewed 2182 developers. 59% of teams operate “You Build It You Run It” models and it is a big trend in development.

Benefits of Migrating to the Atlassian Cloud

Migrating to Atlassian Cloud has proven to enhance the performance, scalability and reliability of an organization's environment, enabling teams to meet business needs more efficiently. Watch this video to learn how to take advantage of the benefits that come along with a successful cloud migration.

On-Demand: How to Achieve Agile at Scale

Agile’s growing popularity among enterprises is largely because it can be used on any type of project and on any scale. However, achieving agile at scale effectively requires an organization’s operations to be aligned with the Scaled Agile Framework (SAFe) principles.

3 Tips to Accelerate your Atlassian Cloud Migration

Migrating your Atlassian tools to the cloud is time consuming and can be disruptive to your operations. However, you can accelerate this timeframe and maximize team productivity during your migration with proper planning and superior technical expertise. In this video, Contegix Vice President of Commercial Professional Services, Ryan Kearney discusses 3 ways in which teams can accelerate their cloud migrations, using

Webinar: Pre-Migration Cleanup and Optimization

Pre-Migration Cleanup and Optimization Access the recording on-demand now.

Top 5 ways to get the most out of Jira Service Management

Watch the Top 5 ways to get the most out of Jira Service Management Are you just getting started with Jira Service Management? Trying to decide what features you need?

Top 5 Tips for a Successful Atlassian Cloud Migration

Moving to Atlassian Data Center or Cloud

How ITSM can Improve Your Processes | Contegix