ITSM Consulting Services
In a fast-evolving digital generation, being able to deliver easy-access and fast service management across your organization can be essential for your business. IT Service Management (ITSM) delivers these new realities of digital transformations and can be applied to all areas of an enterprise to improve efficiency and the quality of service delivery. From strategy to personalization to automation, we deliver ITSM consulting services to help enterprises move forward and let go of standalone processes.
ITSM Specialized Partner
Recognized by Atlassian as an ITSM Specialized Partner, we help enterprise-level customers maximize the value of Atlassian products through system enhancements, customizations, integrations and more. Our deep expertise combined with extensive services, can enable IT teams to quickly implement a modern, flexible approach to ITSM.
Transform ITSM with Asset Data Manager
As a trusted Atlassian partner, Contegix was chosen to participate in the Early Adoption Program (EAP) for Asset Data Manager, demonstrating our commitment to delivering innovative IT service management solutions. With hands-on experience, our team has successfully helped clients configure and optimize Asset Data Manager to meet their unique needs.
Key Features of Asset Data Manager
- Configurable CMDB Integration
- Data Consumption Simplified
- Reliable Data Intelligence
- Data-Driven Actionable Insights
- Custom Real-Time Reporting
- Integrated Directly with JSM
Maximize the value of your assets while minimizing risk and cost. With Asset Data Manager, asset management is simplified, transparent, and aligned with your business goals.
Featured Customer Success Story
American Software needed help consolidating their current Jira Software instances, and migrate from four separate IT Service Management (ITSM) tools into a single instance of Jira Service Desk.
See how we helped American Software successfully migrate from a multi-tooled environment into a single tool. Read More ➡
Innovate Smarter with ITSM Services
Consistent Reliability
Minimize the risk of disruptions to IT services with dependable workflows and improved service delivery.
Cost Savings
Strategically designed to provide cost-effective ways to improve services being managed inefficiently.
Drive Automation
Save time and improve workload management through streamlined IT management approaches.
Enable Collaboration
Increase visibility between development and IT teams through an integrated platform.
Gain Expertise
Empower teams by applying share knowledge and hands-on experience to grow technical expertise.
Simplify Complexity
Sophisticated request coordination that reduce the complexity of IT systems and improves productivity.
ITSM Transformation
Optimize your Atlassian tools across your entire organization by implementing ITSM. These services are designed by applying core concepts and best practices based on your unique needs. If you are consolidating or moving on from a legacy system, we are here to find the most cost effective and timely transformation solution.
Discovery
Our team will perform a comprehensive discovery session to understand the requirements for a successful implementation. From analyzing the current tools in use, work methods, challenges, and permission requirements, our team is here to understand what the best fit is for you in the most cost effective way.
Implementation
Based on the information gathered from the discovery session, we will design and configure your solution to align with your requirements while using best practices for the Atlassian tools.
Training
To set your team up for success, we will provide training of tactical capabilities depending on the level of experience and involvement. With the expected commitment, we can assure your teams gain the knowledge and skill set to run your business more efficiently.
Key Processes
ITSM involves a few essential processes that are most commonly used with IT teams. Selecting the right ITSM processes starts with a well-designed strategy defining business requirements. These processes not only benefit your IT team but can improve efficiency and productivity throughout your entire organization.
Featured Customer Success Story
See how we helped American Software successfully migrate from a multi-tooled environment into a single tool.
Read More ➡
Featured ITSM Processes
Secure & Compliant Solutions
Help IT team determine how to structure their services and identify new architecture opportunities to best meet business needs.
Asset Management
Identifying and maintaining all IT assets within an organization and determining which are most important for meeting core business goals.
Availability Management
Integrate high performing monitoring tools that can be configured to automatically initiate an issue or update notifications and alerts any inactive systems.
Change Management
Manage general changes and emergency changes with required approvals and reviews of stages and statues of workflows.
Compliance Management
Assisting IT departments with identifying compliance requirements when necessary and develop IT services that align with the organization’s needs.
Incident Management
Implement effective request and issue type management to better define incidents, prioritize issues and configure fields and workflows to report accurate data.
Information Security
Support IT teams by ensuring services provided and systems required to fulfill those services are secure and properly managed.
Knowledge Management
Define procedures and tools used by IT teams to document system data and provide access to the information teams need to provide services.
Problem Management
Develop transparency around IT service issues by understand reasoning, identifying resources affected, and implementing effective repeatable solutions.
Featured Resource
Your Complete Handbook for
Jira Service Management
This eBook will share how business teams can find a sustainable way to meet the demand for enterprise-wide digitalization by using Enterprise Service Management (ESM) principles and technology to build remote first, online services and digital experiences for employees and customers alike.
Let's Talk
Ready to talk? Please tell us a little more and
we'll be in touch shortly!
Resources
Calculating the Value of ITSM and Agile Solutions
You’ve heard Jira Service Management (JSM) can provide industry-leading support for streamlined agile collaboration—not to mention industry-leading ROI. But how does that business value actually stack up?
How Modern ITSM Supports Compliance Standards in the Financial Services Sector
From mortgage lenders to insurance companies to fintechs, financial services companies deal with their customers’ most sensitive, important information. A breach doesn’t just mean losing customer trust and exposing sensitive assets: it puts finserv organizations at risk of noncompliance with important regulations put in place to combat the proliferation of cybersecurity threats and the rising costs of breaches. Finan
Considering an ITSM Partner? Take this quiz.
IT service management (ITSM) is a crucial framework of processes and strategies designed to help businesses optimize management of their IT toolstack. But even as digital transformation accelerates, ITSM maturity continues to be a challenge. While roughly half of businesses have achieved at least mid-level maturity, only 8% at full maturity and optimization.
eBook: 3 Common Mistakes to Avoid in an ITSM Strategy
This eBook shares the common hurdles companies encounter during ITSM implementations, and what IT teams can do to benefit from an effective ITSM strategy.
Please complete the fields below to instantly download this eBook.