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The State of ITSM and Software Development

With the advent of ITIL 4 more than ever, IT Support teams and Development teams are coming together to create value. This is being further propelled by research on the state of development from Atlassian who interviewed 2182 developers. 59% of teams operate “You Build It You Run It” models and it is a big trend in development.

We discussed these trends as well as the challenge they pose for siloed enterprise processes and tools. George and Miles did a recap of integration use cases between IT support and ITIL processes and development teams further identifying winning strategies for creating value in organizations.

Editor’s Note: This webinar is branded as Blended Perspectives as it was created prior Blended Perspectives being acquired by Contegix.