Atlassian Support Services

  • Configure Workflows, Schemes, Fields, Users, Permissions

  • Automations, JQL/Scriptrunner Scripting

  • Best Practice Recommendations

  • Unlimited Tickets

  • Everything in Total Care +

  • Designated Service Delivery Architect

  • Agile Service Delivery

  • Weekly Status Meetings

  • Plugin Performance Troubleshooting

  • Plugins, integrations, bots

  • 32+ hours/month

  • 99.5% Uptime SLA

  • 24x7 Monitoring & Incident Response

  • Tailored Solution

  • Nightly Backup

  • SOC 2 Compliant

  • Dev Environment

  • Everything in Cloud Concierge +

  • Designated Service Delivery Architect

  • 99.99% Uptime SLA

  • Business Continuity Management

  • Audit & Report Assistance

  • 32+ Hours/Month

  • HIPAA and FedRAMP Compliance

  • Performance Tuning