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Contegix Support Lifecycles

Contegix LLC provides support for a variety of operating systems and hardware. However, to maintain the best support and security possible, we maintain a range of supported operating systems/hardware. This allows us to maintain the high level of security our customers expect without the risk of creating “vulnerable-from-the-start” devices.

  1. Contegix End-of-Sale – Exactly one year before the Vendor End-of-Life date, no new servers or devices will be created using operating systems/hardware with an impending ‘sunset’ date.
     
  2. Contegix End-of-Support – Normally coinciding with ‘Vendor End-of-Life,' this is the date that the developing entity, be it commercial (e.g. Windows Server) or community driven (e.g. CentOS), have deemed the specific version/release of their product to stop receiving updates/support, etc. It is also the date that any support options offered by Contegix will cease for operating systems/hardware. All support and monitoring options will be reduced to “best effort.”

    a. No new server(s) / device(s): No new servers will be built using any operating system or product past the ‘Contegix End-of-Support' date, even with an extended lifecycle support plan through the vendor.[1]

    b. Compatibility with other Contegix services: Contegix does not include Vendor End-of-Life configurations in its testing for product upgrades and new services. As a result, some services will no longer be compatible and will only be supported “best effort.”  This includes core services like nightly backups as the upstream vendors provide Contegix no guarantee to continue compatibility.
     
  3. Contegix End-of-Extended-Life: At this point, an operating system/device may be scheduled for shutdown, network blackholed or network isolated unless agreed to in writing according to the Contegix MSA.  This date will often coincide with the end of extend lifecycle support, though some dates may be much sooner due to existing security concerns. As we strive to create a secure, robust environment we strive to limit the significant risk vendor unmaintained software introduced to our customers’ environments or our own environments.

    a. Paid Vendor Support: In the event of an extended lifecycle support plan, Contegix will work with the vendor to patch/maintain the server/device, assuming such patches are available. Please note that this will only occur while an active extended support plan is purchased through Contegix explicity in the Statement of Work. If any paid plan expires, coverage lapses, or the end of the vendor’s extended support lifecycle is reached, all maintenance responsibilities will fall to the customer.
     
  4. Contegix Red Hat Servers: Contegix, as a provider of Red Hat servers to its customers, requires all customers to comply with the latest Red Hat End User License Agreement (EULA). By utilizing Contegix Red Hat servers, customers acknowledge and agree to adhere to the terms and conditions set forth by Red Hat in their EULA. It is the responsibility of the customers to thoroughly review the EULA provided by Red Hat and ensure full compliance with its provisions. Failure to abide by the terms of the Red Hat EULA may result in the termination of services provided by Contegix. As part of the onboarding process, customers will be required to acknowledge their acceptance and understanding of the Red Hat EULA and their commitment to adhere to its requirements. Contegix values its commitment to legal compliance and expects the same level of adherence from all its customers to maintain a mutually beneficial business relationship with transparency and integrity. 
    Red Hat EULA - www.redhat.com/licenses/EULAs
Operating System End-of-Sale End-of-Support End-of-Extended Life
CentOS 5.x [src] [src] January 8, 2012 January 8, 2013 January 8, 2013
CentOS 6.x [src] [src] November 30, 2019 November 30, 2020 June 30, 2024[2]
CentOS 7.x [src] [src] June 30, 2023 June 30, 2024 May 31, 2029
CentOS 8.x [src] [src] December 31, 2020 December 31, 2021 December 31, 2025[SA1]  [2]
Red Hat (RHEL) 5.x[src] January 8, 2012 January 8, 2013 March 13, 2017
Red Hat (RHEL) 6.x[src] November 30, 2019 November 30, 2020 June 30, 2024
Red Hat (RHEL) 7.x[src] June 30, 2023 June 30, 2024 May 31, 2029
Red Hat (RHEL) 8.x[src] May 31, 2028 May 31, 2029 May 31, 2033
Red Hat (RHEL) 9.x[src] May 31, 2031 May 31, 2032 May 31, 2036
Rocky Linux 8.x[src] May 31, 2028 May 31, 2029 TBD
Rocky Linux 9.x[src] May 31, 2031 May 31, 2032 TBD
Debian 9.x[src] July 6, 2019 July 6, 2020 July 6, 2020
Debian 10.x[src] TBD 2021 TBD 2022 TBD 2022
Ubuntu 12.x LTS[src] TBD 2021 TBD 2022 TBD 2022
Ubuntu 14.x LTS[src] April 1, 2018 April 2019 April 2022
Ubuntu 16.x LTS[src] April 1, 2020 April 2021 April 2024
Ubuntu 18.x LTS[src] April 1, 2022 April 2023 April 2028
Ubuntu 20.x LTS[src] April 1, 2024 April 2025 TBD 2028
Windows Server 2008[src] July 12, 2010 July 12, 2011 July 12, 2011
Windows Server 2012[src] October 9, 2017 October 9, 2018 October 10, 2023
Windows Server 2016[src] January 11, 2021 January 11, 2022 January 12, 2027
Windows Server 2019[src] January 9, 2023 January 9, 2024 January 9, 2027
Windows Server 2022[src] October 13, 2025 October 13, 2026 October 14, 2031
VMware NSX for vSphere 6.3

[src] [src]
February 2, 2019 February 2, 2020 January 1, 2021
VMware NSX for vSphere 6.4

[src] [src]
January 16, 2021 January 16, 2022 January 1, 2023
VMware vCenter Usage Meter

3.6 [src] [src]
February 28, 2021 March 31, 2021 March 31, 2022
VMware vCenter Usage Meter

4.1 [src] [src]
September 15, 2019 September 15, 2020 September 15, 2021
VMware vCenter Usage Meter

4.2 [src] [src]
May 30, 2020 May 30, 2021 May 30, 2022
VMware vRealize Log Insight

8.x [src] [src]
October 17, 2020 October 17, 2021 January 1, 2022
VMware vSphere ESXI 5.5 [src]

[src]
September 19, 2017 September 19, 2018 January 1, 2019
VMware vSphere ESXI 6.5 [src]

[src]
November 11, 2020 November 11, 2021 January 1, 2022
VMware vSphere ESXI 6.7 [src]

[src]
October 15, 2021 October 15, 2022 January 1, 2023
VMware vSphere ESXI 7.x [src]

[src]
April 2, 2024 April 2, 2025 April 2, 2027[SA2]

[1] – An existing server can be ‘rebuilt’ or ‘re-imaged’ to a previous server state in the event of catastrophic failure, assuming a backup service has been purchased and is still compatible with the Operating System. However, a new/replacement server will not be built using any operating system that has past the ‘Contegix End-of-Support' date, regardless of any extended lifecycle support plan.

[2] - Available through a third-party vendor. Contegix recommends upgrading instead except in extreme circumstances.