Contegix Support Lifecycles

Contegix LLC provides support for a variety of operating systems and hardware. However, to maintain the best support and security possible, we maintain a range of supported operating systems/hardware. This allows us to maintain the high level of security our customers expect without the risk of creating “vulnerable-from-the-start” devices.

1. Contegix End-of-Sale – Exactly one year before the Vendor End-of-Life date, no new servers or devices will be created using operating systems/hardware with an impending ‘sunset’ date.
    
2. Contegix End-of-Support – Normally coinciding with ‘Vendor End-of-Life,' this is the date that the developing entity, be it commercial (e.g. Windows Server) or community driven (e.g. CentOS), have deemed the specific version/release of their product to stop receiving updates/support, etc. It is also the date that any support options offered by Contegix will cease for operating systems/hardware. All support and monitoring options will be reduced to “best effort.”
   
   a. No new server(s) / device(s): No new servers will be built using any operating system or product past the ‘Contegix End-of-Support' date, even with an extended lifecycle support plan through the vendor.[1]
   
   b. Compatibility with other Contegix services: Contegix does not include Vendor End-of-Life configurations in its testing for product upgrades and new services. As a result, some services will no longer be compatible and will only be supported “best effort.”  This includes core services like nightly backups as the upstream vendors provide Contegix no guarantee to continue compatibility.
    
3. Contegix End-of-Extended-Life: At this point, an operating system/device may be scheduled for shutdown, network blackholed or network isolated unless agreed to in writing according to the Contegix MSA.  This date will often coincide with the end of extend lifecycle support, though some dates may be much sooner due to existing security concerns. As we strive to create a secure, robust environment we strive to limit the significant risk vendor unmaintained software introduced to our customers’ environments or our own environments.
   
   a. Paid Vendor Support: In the event of an extended lifecycle support plan, Contegix will work with the vendor to patch/maintain the server/device, assuming such patches are available. Please note that this will only occur while an active extended support plan is purchased through Contegix explicity in the Statement of Work. If any paid plan expires, coverage lapses, or the end of the vendor’s extended support lifecycle is reached, all maintenance responsibilities will fall to the customer.
    
4. Contegix Red Hat Servers: Contegix, as a provider of Red Hat servers to its customers, requires all customers to comply with the latest Red Hat End User License Agreement (EULA). By utilizing Contegix Red Hat servers, customers acknowledge and agree to adhere to the terms and conditions set forth by Red Hat in their EULA. It is the responsibility of the customers to thoroughly review the EULA provided by Red Hat and ensure full compliance with its provisions. Failure to abide by the terms of the Red Hat EULA may result in the termination of services provided by Contegix. As part of the onboarding process, customers will be required to acknowledge their acceptance and understanding of the Red Hat EULA and their commitment to adhere to its requirements. Contegix values its commitment to legal compliance and expects the same level of adherence from all its customers to maintain a mutually beneficial business relationship with transparency and integrity. 
   Red Hat EULA - www.redhat.com/licenses/EULAs