The need to deliver high-quality online service support to customers or internal users has never been more important. More than half of Americans say that online experiences take precedence over in-person ones, while 59% of consumers stopped doing business with an organization after poor experiences with online support. In order to meet the growing demand for high-quality online experiences, IT teams require new tools to provide users with the first-class support ticketing and online service management systems they expect.
Jira Service Management (JSM) is an IT service management (ITSM) tool from Atlassian that transforms the way an IT department operates. This flexible and collaborative solution allows IT teams to easily receive, manage and track user requests in one central location—enabling tighter collaboration to resolve issues faster and more efficiently.
Although an ITSM solution at its core, JSM can also empower business teams beyond IT to collaborate more effectively. In fact, JSM now supports enterprise-wide service management—and is being rapidly adopted by HR, legal, marketing and more to eliminate organizational silos and streamline operations.