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While AI features hold immense promise for enhancing productivity, it is essential to understand their actual impact on service management practices. In this video, industry experts will navigate through the evolution of AI and share specific use cases incorporating generative AI into existing JSM frameworks. From intent-based virtual agents to automatic incident responses, you’ll learn the strategies needed to drive efficiency and enhance service reliability within your organization.
Key topics include:
➤ Evolution of AI: From rule adoption to the emergence of neural networks
➤ Understanding core features and transformative capabilities
➤ Leveraging AI to automate resource allocation and improve response times
➤ Emerging trends and developments in AI-driven service management
Whether you're an IT professional, service manager, or business leader, this video is tailored to equip you with the knowledge needed to harness the full potential of Atlassian Intelligence.