Unlock your team's operations by building robust on-call schedules and setting up efficient alerting systems.
This video covers the essentials of incident management, including best practices for creating on-call schedules that prevent burnout and ensure 24/7 coverage. Learn how to configure alerts that provide timely notifications without overwhelming your team with false positives. We also explored workflows and tools that can streamline your incident response and resolution processes, helping you minimize downtime and mitigate the impact of incidents.
Key Takeaways:
✭ Atlassian’s approach to Incident Management
✭ Utilizing JSM to create incidents and Opsgenie for alerting
✭ Live demo of scheduling set up and basic integrations
✭ How to access new operations functionality in JSM
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