CMS Support Offerings

Contegix is uniquely equipped to support the most complex and secure CMS environments, specializing in Drupal, WordPress and Magento. All solutions are provided on top of the company’s BlackMesh Platform.

BlackMesh Platform

 

We now have two levels of support: Concierge and Advisor.

Concierge gives you access to our best practices, standard monitoring and our 24x7x365 support team to keep your site running reliably and securely.

Advisor gives you access to our best practices, enhanced monitoring, our 24x7x365 support team for critical response, and designated engineers who are focused on continuously refining your solution. With this strategic partnership, our goal is to future proof your site while improving performance and security

Support Offering Levels

Features Concierge Advisor
Fully Customized Solution Yes Yes
Unlimited Sites Yes Yes
Drupal/WordPress Updates Yes Yes
OS Management & Updates Yes Yes
Root & SFTP Access Yes Yes
Nightly Backups Yes Yes
Security Scans/DDoS Protection Yes Yes
Site Migration UAT + One go-live Multiple UAT + go-lives
Performance Best Practices and 24x7x365 incident response Customized and load tested based on your site’s unique requirements backed by 24x7x365 incident response
24x7x365 Access to Support Engineers Phone and Online Phone, Online, and Chat, with additional access to designated engineers
Monitoring Platform monitoring, content checks, and custom monitoring Dashboard Access, Log Aggregation & Analysis, Database Performance Monitoring, Application Performance, Monitoring (Requires New Relic) and Load Testing
Monthly Review with Recommendations No Yes
Technical Account Manager No Bi-weekly team meetings with TAM
Dedicated Online Chat No Yes

DevOps Services

You can also add DevOps services onto our Concierge and Advisor offerings. These services and tools allow your team to quickly and efficiently develop Drupal and WordPress applications.

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